SUPPORT DESK
Write to us; a person answers
Every channel below lands with the Thornfield support desk in Little Rock, staffed monday to friday, 8:00am to 5:00pm central time. First reply inside one business day, usually faster.
Orders and refunds
Order changes, tracking, the 60-day pledge. Include your order number.
Phone
+1 (501) 246-8817
Monday to Friday, 8:00am to 5:00pm Central Time. Voicemail after hours is returned the next business day.
Thornfield Supply Co., LLC
1024 W Capitol Ave, Suite 318, Little Rock, AR 72201
Returns need an authorization first; see below.
Shipping, tracking and returns, practically
Orders leave the Arkansas fulfillment desk within one business day. Most US addresses see delivery in 3 to 6 business days. Tracking is emailed the moment the label prints; give it one evening to start moving before worrying. The 2-bottle package carries a standard shipping fee shown at checkout; the 3- and 6-bottle schedules ship free in the US. Payment and card handling happen entirely on the secured checkout of our fulfillment partner, which is the only gateway authorized for Sugar Reset orders. Returns under the 60-day promise need a return authorization first, requested by email with your order number; unauthorized parcels cannot be matched to orders and slow your own refund down.
Two sentences on phishing
We never ask for card numbers, passwords or verification codes by email or phone, and the channels on this page are the only authorized ones, exactly as step four of the source check says. A message claiming to be Sugar Reset support from any other address is not us; forward it to [email protected] and we will chase it.
Send a message
Last updated: August 2026